The T. Daniels’ Guide
To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Small Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

Read This Guide and You’ll Discover:

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  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 20 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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The security audit T. Daniels provided pointed out areas in our network access and security that we thought was covered with our existing infrastructure. Thanks to T. Daniels, we found that what we set up just two years ago was no longer the kind of protection we thought we had but knew we needed. Upgrading to the Silver Service Plan includes the security coverage we need. It has kept us safe, improved performance and eliminated unnecessary downtime. I also would like to add that TDC’s engineers were professional, knowledgeable and we really liked how they explained things in an easy to understand way. We highly recommend everyone have the security audit. We hate to think of what could have happened if we didn’t.